Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

Welcome to Marcos Meals. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Marcos Meals ("Company," "we," "us," or "our"), the operator of the website located at marcosmeals.digital (the "Website") and all associated digital platforms, mobile interfaces, and food-related services.

By accessing, browsing, registering, placing an order, or otherwise using any portion of our Website or services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of the terms and conditions set forth in this Agreement, you must immediately discontinue your use of the Website and all associated services.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our services in any capacity. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age to use our services. By using the Website, you represent and warrant that you meet this minimum age requirement and that you have the legal capacity to enter into binding contracts under applicable law. If you are under 18 years of age, you may only use the Website with the direct supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Marcos Meals operates as a digital food service platform providing customers with access to a variety of food-related services, which may include, but are not limited to:

• Online food ordering and delivery coordination
• Digital menus featuring prepared meals, snacks, beverages, and specialty food items
• Meal planning and subscription-based food service options
• Catering inquiry and booking services for events, corporate functions, and private gatherings
• Gift card purchasing and redemption
• Customer account management, including order history and preferences
• Loyalty and rewards program participation
• Nutritional and allergen information resources
• Customer support services via digital communication channels

Marcos Meals reserves the right to modify, expand, reduce, suspend, or discontinue any aspect of its services at any time, with or without prior notice. We make no guarantee that any specific service, product, menu item, or feature will be continuously available. Product availability, pricing, and service areas may vary based on location, time, season, and operational capacity.

Any descriptions, images, or representations of food items on the Website are for illustrative purposes only. Actual products may vary slightly in appearance. Marcos Meals makes no guarantee that all menu items will be available at the time of your order. In the event a selected item is unavailable, we will make reasonable efforts to notify you and offer an appropriate substitute or refund.

Delivery services, where available, may be fulfilled directly by Marcos Meals or through third-party delivery partners. Estimated delivery times are provided for informational purposes only and do not constitute a guarantee of delivery within a specific timeframe. Delivery availability and service areas are subject to change.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

As a condition of using our services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or submitting any forms on the Website
• Maintain the security and confidentiality of your account credentials, including your username and password
• Notify Marcos Meals immediately of any unauthorized access to or use of your account
• Use the Website and services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations
• Comply with all applicable food safety guidelines and handle any delivered food products in accordance with safe food handling practices
• Provide accurate delivery addresses and ensure that a responsible adult is available to receive orders when required

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or services for any fraudulent, deceptive, or illegal purpose, including placing false orders, submitting fraudulent payment information, or misrepresenting your identity
• Attempt to gain unauthorized access to any portion of the Website, server systems, database, or any connected network through hacking, password mining, phishing, or any other unauthorized means
• Introduce any virus, malware, ransomware, trojan, spyware, or any other harmful or destructive code into the Website or associated systems
• Scrape, crawl, spider, or otherwise harvest data or content from the Website without prior written authorization from Marcos Meals
• Use any automated bot, script, or software to place orders, submit reviews, or interact with the Website in a non-human manner
• Post, transmit, or otherwise distribute any content that is defamatory, obscene, harassing, threatening, or violates the rights of any third party
• Circumvent, disable, or otherwise interfere with security-related features of the Website
• Resell, redistribute, or commercially exploit any food products, content, or services obtained through the Website without express written permission
• Use our platform to engage in any activity that violates the Federal Trade Commission Act, state consumer protection laws, or any other applicable regulation
• Impersonate any person, entity, or representative of Marcos Meals
• Engage in any activity that could damage, impair, or overburden the infrastructure of the Website

Marcos Meals reserves the right, in its sole discretion, to suspend or permanently terminate the account of any user found to be engaging in prohibited activities, without prior notice and without liability to you.

4. Account Registration

Certain features of the Website, including but not limited to order placement, loyalty rewards participation, and order history tracking, may require you to register for an account. When registering, you must provide accurate and truthful information. You are solely responsible for all activities that occur under your account.

You agree not to share your account credentials with any third party. Marcos Meals will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Marcos Meals reserves the right to refuse registration, cancel accounts, or remove accounts at its sole discretion.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Website are listed in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, including sales tax where required by law. Delivery fees, service charges, and any applicable gratuities will be disclosed prior to the completion of your order. Prices are subject to change without notice.

5.2 Payment Methods

Marcos Meals accepts a variety of payment methods, which may include major credit cards, debit cards, digital wallets, and other payment options as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.3 Order Authorization and Charges

By placing an order, you authorize Marcos Meals to charge your selected payment method for the total amount of your order, including applicable taxes, fees, and delivery charges. All charges are final upon order confirmation unless you are entitled to a refund pursuant to our refund policy.

5.4 Refunds and Cancellations

Refund and cancellation requests are subject to our applicable refund policy, which may be updated from time to time. In general, orders may be cancelled within a limited window following placement. Once food preparation has commenced, cancellations may not be accepted. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe. Marcos Meals reserves the right to issue refunds in the form of account credits at its discretion.

5.5 Disputed Charges

If you believe a charge on your account is incorrect, please contact us at [email protected] before initiating a chargeback with your financial institution. Frivolous or fraudulent chargebacks may result in account suspension and may be reported to appropriate authorities.

6. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, menu designs, software, trade names, trademarks, service marks, and the overall look and feel of the Website ("Content"), are the exclusive property of Marcos Meals or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act, and other applicable federal and state intellectual property statutes.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with the services offered. This license does not include the right to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Content without prior written authorization
• Modify, create derivative works from, or reverse-engineer any portion of the Website or Content
• Use any Content for commercial purposes without express written consent from Marcos Meals
• Remove or alter any proprietary notices, labels, or watermarks on any Content

Any unauthorized use of our intellectual property may constitute a violation of federal and state laws and could result in civil and criminal penalties. Marcos Meals actively enforces its intellectual property rights to the fullest extent permitted by law.

If you submit feedback, reviews, suggestions, or other content to us ("User Content"), you grant Marcos Meals a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, display, reproduce, modify, and distribute such User Content in connection with our services. You represent that you own or have the necessary rights to grant this license.

7. Disclaimers

7.1 As-Is Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED BY MARCOS MEALS ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MARCOS MEALS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 Food Product Disclaimers

Marcos Meals makes no warranties or representations regarding the accuracy of nutritional information, ingredient lists, or allergen disclosures provided on the Website. While we make every reasonable effort to ensure accuracy, menu items and their components may change without notice. Customers with food allergies, dietary restrictions, or medical conditions should exercise caution and consult directly with our team before placing an order. Marcos Meals is not liable for any allergic reaction, illness, or adverse health event arising from consumption of our products.

7.3 Third-Party Services

The Website may contain links to third-party websites or integrate third-party services. Marcos Meals does not endorse, control, or assume responsibility for any third-party content, services, or practices. Your use of third-party platforms is governed by their respective terms and policies.

7.4 Service Availability

Marcos Meals does not warrant that the Website will be available at all times, free of errors, secure, or uninterrupted. We reserve the right to perform maintenance, upgrades, or modifications to the Website at any time, which may result in temporary service interruptions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARCOS MEALS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of (or inability to access or use) the Website or services
• Any conduct or content of any third party on the Website
• Any food products ordered through the Website
• Unauthorized access to or alteration of your transmissions or data
• Any errors, omissions, inaccuracies, or other defects in the content provided on the Website

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF MARCOS MEALS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO MARCOS MEALS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Marcos Meals and its officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the Website or services
• Your violation of any applicable federal, state, or local law or regulation
• Your infringement of any third-party right, including intellectual property rights or privacy rights
• Any User Content you submit, post, or transmit through the Website
• Your negligence, willful misconduct, or fraudulent activity

Marcos Meals reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Marcos Meals.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of the Website and services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Marcos Meals is registered and operates, without regard to conflicts of law principles that would result in the application of the laws of another jurisdiction.

To the extent that any dispute is not subject to binding arbitration as described in Section 11, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any such dispute. You waive any objection to the laying of venue in such courts and waive any claim that such courts constitute an inconvenient forum.

Marcos Meals operates in compliance with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Users located in California are additionally afforded rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Business and Professions Code.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Marcos Meals at [email protected] and provide a written description of the dispute, including the nature of your claim and the relief you seek. We will make a good-faith effort to resolve the dispute informally within thirty (30) days of receiving your notice. This informal resolution step is a prerequisite to initiating any arbitration or legal proceeding.

11.2 Binding Arbitration

IF THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE INFORMALLY, YOU AND MARCOS MEALS AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT EITHER PARTY MAY BRING CLAIMS IN SMALL CLAIMS COURT IF THEY QUALIFY.

Arbitration shall be conducted by a nationally recognized arbitration organization, such as the American Arbitration Association (AAA), under its then-current Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English and in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND MARCOS MEALS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

11.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

12. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or services. Marcos Meals reserves the right, in its sole discretion, to:

• Suspend or terminate your account or access to the services at any time, with or without cause, and with or without notice
• Permanently ban users who violate these Terms or engage in fraudulent or harmful behavior
• Discontinue the Website or any service offering at any time without liability

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution — shall survive such termination.

Marcos Meals shall not be liable to you or any third party for any suspension or termination of your access to the Website or services.

13. Changes to Terms

Marcos Meals reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where feasible, provide notice through the Website or via email to registered users. It is your responsibility to review these Terms periodically for any changes.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree to any modification of these Terms, you must discontinue your use of the Website and services immediately.

We encourage you to bookmark this page and review it regularly to stay informed of any updates. Changes will not apply retroactively and will become effective no sooner than fourteen (14) days after they are posted, except for changes addressing new features or legal requirements, which may be effective immediately.

14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be deemed severed from these Terms. The remainder of these Terms shall continue in full force and effect, and the invalid or unenforceable provision shall not affect the validity or enforceability of any other provision of these Terms.

The parties agree that the court or arbitrator shall give effect to the parties' intentions as reflected in the provision, and the remaining provisions shall be construed to give effect to the original intent of the parties to the greatest extent possible.

15. Entire Agreement

These Terms of Service, together with the Privacy Policy and any other legal notices or policies published by Marcos Meals on the Website, constitute the entire agreement between you and Marcos Meals with respect to your use of the Website and services. This Agreement supersedes all prior or contemporaneous agreements, communications, representations, warranties, and understandings, whether written or oral, between you and Marcos Meals regarding the subject matter hereof.

No waiver by Marcos Meals of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Marcos Meals to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Force Majeure

Marcos Meals shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, or any other event constituting force majeure. In such circumstances, Marcos Meals will make reasonable efforts to resume normal operations as quickly as practicable.

17. Electronic Communications

By using the Website and services, you consent to receive electronic communications from Marcos Meals, including but not limited to order confirmations, promotional materials, account notifications, and updates to these Terms or our Privacy Policy. You agree that all communications provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions in any such communication or by contacting us directly. However, you may not opt out of transactional or service-related communications necessary for the operation of your account or the completion of your orders.

18. Accessibility

Marcos Meals is committed to making our Website accessible to individuals with disabilities in compliance with applicable accessibility standards, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing the Website or any of its content, please contact us so that we may assist you and address any accessibility concerns.

19. California Users — Additional Rights

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) of 2020, including the right to know, the right to delete, the right to opt out of the sale or sharing of personal information, the right to correct inaccurate personal information, and the right to non-discrimination for exercising your privacy rights. These rights are further described in our Privacy Policy. For California-specific inquiries, please contact us at [email protected].

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need assistance with your account or an order, please do not hesitate to contact us using the information below: