Privacy Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

At Marcos Meals, we are deeply committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website at marcosmeals.digital, place an order, or interact with our services in any way. Please read this document carefully before using our platform.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of marcosmeals.digital, including visitors, registered customers, and anyone who contacts us via email, phone, or any other channel. It covers all personal data collected online and offline in connection with our food business operations.

1. About Us

Marcos Meals is a food business operating in the United States, dedicated to delivering high-quality meals and a seamless dining experience to our customers. We take our obligations under applicable United States federal and state privacy laws seriously, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) governing consumer protection nationwide.

Company Name	Marcos Meals
Website	marcosmeals.digital
Email Address	[email protected]
Phone	Not provided — please contact us via email
Location	United States

For all privacy-related inquiries, concerns, or requests, you may contact us directly at [email protected].

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The data we collect is necessary to provide our food ordering and delivery services, improve your experience, comply with legal obligations, and communicate with you effectively.

2.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect the following personal identification information:

Full name
Email address
Phone number
Billing address and delivery address
Username and password (stored in encrypted form)
Date of birth (for age verification purposes)
Payment information (processed securely through third-party payment processors; we do not store full card details)
Profile photos or avatars, if voluntarily uploaded

2.2 Order and Transaction Data

Each time you place an order through our platform, we collect data related to that transaction, including:

Items ordered, quantities, and special instructions
Order history and frequency
Payment amounts and methods
Delivery preferences and notes
Promotions or discount codes applied
Timestamps of orders and deliveries

2.3 Usage and Behavioral Data

We automatically collect certain information when you visit or use our website, including:

Pages visited, links clicked, and features used
Time spent on specific pages and navigation patterns
Search queries made within our website
Referral URLs (how you arrived at our site)
Session duration and frequency of visits
Cart abandonment data and browsing history on our platform

2.4 Device and Technical Information

We collect technical data about the device and software you use to access our website:

IP address
Browser type and version
Operating system and device type (mobile, tablet, desktop)
Screen resolution
Time zone settings
Unique device identifiers
Mobile network information (if applicable)

2.5 Location Data

To facilitate accurate delivery services, we may collect location data, including:

Geolocation data (with your explicit consent on mobile devices)
Delivery address provided during checkout
General geographic location inferred from your IP address

2.6 Communications Data

When you contact us via email, phone, live chat, or any other method, we may retain records of those communications, including:

Email correspondence
Customer support tickets and responses
Feedback and reviews you submit
Survey responses

2.7 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect data about your activity on our website. Please refer to Section 8 of this policy and our dedicated Cookie Policy for full details.

2.8 Information You Provide Voluntarily

You may choose to share additional information with us, such as dietary preferences, food allergies, or special requests. While this information is optional, it helps us personalize your experience and ensure safe food handling practices.

3. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. We do not sell your personal information to third parties for their own marketing purposes. The specific uses of your data include:

3.1 Service Provision and Order Fulfillment

Processing and fulfilling your food orders
Coordinating delivery logistics and scheduling
Managing your account and preferences
Sending order confirmations, receipts, and delivery updates
Processing payments and refunds
Resolving disputes and handling returns or complaints

3.2 Customer Service and Support

Responding to your inquiries and support requests
Troubleshooting issues with your account or orders
Providing personalized assistance based on your order history
Communicating important service updates or changes

3.3 Analytics and Performance Improvement

Analyzing usage patterns to improve our website and menu offerings
Conducting internal research and business analysis
Monitoring website performance and identifying technical issues
Measuring the effectiveness of promotions and campaigns
Developing new features, products, and services

3.4 Marketing and Communications

With your consent, or where we have a legitimate interest, we may use your contact information to:

Send you promotional emails, offers, and newsletters
Notify you about new menu items, seasonal specials, or limited-time deals
Display personalized advertisements on our website and third-party platforms
Run loyalty programs or reward campaigns
Send SMS or push notifications (if you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us at [email protected].

3.5 Legal Compliance and Safety

Complying with applicable federal and state laws and regulations
Responding to lawful requests from law enforcement or government authorities
Preventing fraud, abuse, or unauthorized use of our platform
Enforcing our Terms of Service and other agreements
Protecting the rights, property, and safety of Marcos Meals, our users, and the public

4. Sharing of Your Information

We respect your privacy and only share your personal information in the circumstances described below. We do not sell or rent your personal data to third parties for their own commercial purposes.

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and delivering services to you. These service providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. They include:

Payment processors (e.g., Stripe, PayPal) — for secure payment handling
Delivery partners — for coordinating food delivery logistics
Cloud hosting providers — for storing data and running our platform
Email and SMS marketing platforms — for sending communications
Analytics providers (e.g., Google Analytics) — for tracking website performance
Customer support software providers — for managing support tickets
Fraud prevention and security services — for detecting and preventing abuse

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

Comply with a legal obligation, court order, or government request
Protect and defend the rights or property of Marcos Meals
Prevent or investigate possible wrongdoing in connection with our services
Protect the personal safety of our users or the public
Cooperate with law enforcement, regulatory agencies, or tax authorities

4.3 Business Transfers

In the event that Marcos Meals undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data becomes subject to a different privacy policy.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes. This data cannot reasonably be used to identify you as an individual.

4.5 With Your Consent

We may share your information with other parties when you have given us your explicit consent to do so, such as when you participate in a joint promotion or third-party loyalty program.

5. Data Security

The security of your personal information is a top priority for us. We implement a comprehensive range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

SSL/TLS encryption for all data transmitted between your browser and our servers
Encryption of sensitive data at rest, including passwords (hashed and salted)
Firewalls and intrusion detection systems
Secure payment processing via PCI-DSS compliant third-party processors
Regular security vulnerability scans and penetration testing
Automatic session timeouts after periods of inactivity

5.2 Administrative Safeguards

Strict access controls — only authorized personnel can access personal data
Employee training on data protection and security best practices
Data processing agreements with all third-party service providers
Regular review and updating of security policies and procedures

5.3 Incident Response

In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law. We maintain a documented incident response plan to minimize harm and restore security as quickly as possible.

Important Notice: While we take extensive measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account and to never share your login credentials with anyone.

6. Your Privacy Rights

Depending on your location and applicable law, you may have a range of rights regarding your personal information. We are committed to honoring these rights promptly and transparently.

6.1 Rights for All Users

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete personal data.
Right to Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
Right to Opt Out of Marketing: You can unsubscribe from marketing communications at any time.
Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

Right to Know: The right to know what personal information we collect, use, disclose, or sell about you.
Right to Delete: The right to request deletion of your personal information, with certain exceptions.
Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as defined under CCPA/CPRA.
Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to necessary purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a lesser quality of service as a result of your privacy choices.

To exercise your California privacy rights, you may submit a verifiable consumer request by contacting us at [email protected]. We will respond to verifiable requests within 45 days, with the option to extend by an additional 45 days when reasonably necessary, as permitted by law.

6.3 How to Submit a Privacy Rights Request

To submit any privacy rights request, please contact us using the following methods:

Email: [email protected] — Please include "Privacy Rights Request" in the subject line.
We may need to verify your identity before processing your request to protect your security. Verification may require you to provide identifying information consistent with what we already have on file.
You may also designate an authorized agent to make requests on your behalf, subject to identity verification.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Data Category	Retention Period
Account and profile information	For the duration of your account, plus 3 years after account closure
Order and transaction records	7 years (for tax and financial compliance purposes)
Customer support communications	3 years from last interaction
Marketing preference data	Until you opt out, plus 1 year thereafter
Website usage and analytics data	26 months (anonymized after 13 months)
Cookie data	As specified in our Cookie Policy (typically 1–2 years)
Legal compliance records	As required by applicable law (up to 7 years or longer)

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements. You may request early deletion of your data by submitting a deletion request as described in Section 6 above.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting website functionality.
Performance and Analytics Cookies: Help us understand how visitors interact with our site, which pages are most popular, and where improvements can be made.
Functionality Cookies: Remember your preferences, such as language settings, saved cart items, and login status.
Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by us or by trusted third-party advertising networks.

8.2 Managing Your Cookie Preferences

You have the right to manage, restrict, or disable non-essential cookies. You can do this through:

Our cookie consent banner displayed when you first visit our site
Your browser settings (most browsers allow you to block or delete cookies)
Opt-out tools provided by third-party analytics and advertising providers (e.g., Google Analytics Opt-out Browser Add-on)

Please note that disabling certain cookies may affect your ability to use some features of our website. For comprehensive information about the cookies we use, please review our full Cookie Policy available on our website.

9. Children's Privacy

Age Restriction: Our website and services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

Marcos Meals does not knowingly solicit, collect, or maintain personal information from minors under the age of 18. Our platform is not designed for use by children, and we do not intentionally direct any of our content or marketing toward individuals under 18.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and delete any such information from our systems.

If we become aware that we have inadvertently collected personal information from a user under 18 years of age, we will delete that information from our records as quickly as reasonably possible. We comply fully with the Children's Online Privacy Protection Act (COPPA) and other applicable laws governing minors' privacy.

10. International Data Transfers

Marcos Meals operates primarily within the United States. However, some of our third-party service providers, technology partners, and cloud infrastructure providers may be located in or operate from countries outside the United States.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable United States law and any relevant international data protection standards. These safeguards may include:

Contractual clauses with service providers that mandate equivalent data protection standards
Choosing service providers that operate under recognized privacy frameworks
Ensuring that transfers comply with applicable federal and state laws

By using our website and services, you acknowledge that your personal data may be transferred to and processed in countries other than your own. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications that are not operated or controlled by Marcos Meals. This Privacy Policy does not apply to those third-party services, and we are not responsible for their content, privacy practices, or data handling.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that website or its privacy practices. Examples of third-party services we may link to include social media platforms (Facebook, Instagram, Twitter/X), review platforms, and external payment gateways.

12. FTC Act Compliance and Consumer Protection

Marcos Meals conducts its data practices in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. We are committed to:

Being transparent about our data collection and use practices
Honoring all commitments made in this Privacy Policy
Not engaging in deceptive data practices or misrepresentations
Maintaining reasonable security measures to protect consumer data
Providing consumers with meaningful choices about their data

We support the FTC's guidelines on data security and responsible data practices, including its recommendations on data minimization, purpose limitation, and consumer transparency.

13. Sensitive Personal Information

In the course of providing our food services, we may collect certain categories of sensitive personal information, such as dietary restrictions or food allergies. We handle such information with heightened care and use it only for the specific purpose for which it was provided — to ensure your safety and deliver appropriate food options.

We do not collect sensitive personal information such as Social Security numbers, government ID numbers, financial account numbers, genetic data, biometric identifiers, or health data beyond basic dietary preferences and allergy information voluntarily provided by you.

California residents have the right under the CPRA to limit the use and disclosure of sensitive personal information to purposes that are necessary for providing services. If you wish to exercise this right, please contact us at [email protected].

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can work to resolve the issue directly. We take all privacy complaints seriously and will respond promptly.

14.1 Contact Us Directly

To raise a privacy concern or file a complaint, please contact our Privacy Team:

Email: [email protected]
Subject Line: "Privacy Complaint"
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you may file a complaint with the appropriate regulatory authority:

Federal Trade Commission (FTC): You may report unfair or deceptive data practices to the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
State Attorney General: You may also contact your state's Attorney General office if you believe your state privacy rights have been violated.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:

Post the updated Privacy Policy on our website at marcosmeals.digital
Update the "Last Updated" date at the top of this page
Notify you via email if you have an account with us and the changes are significant
Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and thoroughly.

Privacy Contact Information — Marcos Meals

Company	Marcos Meals
Website	marcosmeals.digital
Email	[email protected]
Location	United States
Response Time	Within 5 business days for general inquiries; within 45 days for formal rights requests

Summary of Key Points: Marcos Meals collects personal data to provide food ordering and delivery services. We do not sell your data. You have the right to access, correct, delete, or port your data. California residents have additional rights under the CCPA/CPRA. We use industry-standard security measures to protect your information. Our services are for users aged 18 and older only. For any privacy questions or requests, contact us at [email protected].